A forthcoming chapter on how sharp end practice bridges gaps to create resilience focused on health care.
CSE research discovers what would be useful. What has emerged from this research are a set of generic support functions that provide basic requirements to be met during system development and criteria to test for success in evaluation of joint cognitive systems. If new development is to achieve high levels of performance in cognitive work, then it must tell us how the technology will support these basic requirements:
For a brief overview of the chart: Generic Support Functions pdf
What research is needed to advance patient safety? Research to help tame complexity. See a forthcoming handbook chapter to appear in Handbook of Human Factors in Health Care: Taming Complexity pdf
Co-organizer, Workshop on Intelligent Decision Support in Process Environments, August 31—September 2, 2005, Siena, Italy (Celebrating the 20th Anniversary of the NATO ASI on Intelligent Decision Support in Process Environments September 16-27, 1985, San Miniato, Italy).