"Message Overload from the Inbox to Intelligence Analysis: How Spam and Blogs Point to New Tools," David Tinapple and David Woods; to appear in the Proceeding of the Annual Meeting of the Human Factors and Ergonomics Society, October, 2003.
message overload pdf

Series of papers on New Look at Error and the Patient Safety Movement in Health Care:
Future of Patient Safety pdf What is error? pdf Bridging Gaps pdf

Also see: The Pexis e-course on error, Behind the label 'Human Error', and the "The Tale of Two Stories" entries at this site.

For additional results see:
VA Gaps Center web site
Emily Patterson web site
News item on bar coding studies
Universityof Chicago Cognitive technologies Lab site
Cook news item

Electronic course, Behind Human Error -- building Performance Experts in Safety (PEXiS).
error e-course