Woods, D.D., Patterson, E.S., and Roth, E.M. (2002). Can we ever escape from data overload? A cognitive systems diagnosis. Cognition, Technology, and Work, 4(1): 22-36. diagnosis pdf

The title says it all.

Applying principles for escape from data overload to technical communication and collaboration -- e.g., "navigation mechanisms should be a model of the topic being navigated (Woods, 1997)"

See Topic Landscapes in action:
First mature example CSE Methods TopicLandscape
Earliest prototype Design Seeds TopicLandscape
Using acrobat Laws TopicLandscape
Recent use MOUT TopicLandscape

An approach to R&D that replaces the discredited 'pipeline' model with synchronized cycles. The result is a guide for management.

"Balancing Practice-Centered Research and Design." by D.D. Woods and K. Christoffersen. In M. McNeese and M. A. Vidulich (editors), Cognitive Systems Engineering in Military Aviation Domains. Wright-Patterson AFB, OH: Human Systems Information Analysis Center, 2002, p. 121-136.

The chapter is based on Woods' plenary address at the International Ergonomic Association congress in 2000, "Complementarity and Synchronization as Strategies for Practice-Centered Research and Design." Multi-media animations from this talk provide dynamic illustrations of the chapter figures (see also part 3 of a Topic Landscape on Studying Cognitive Work in Context Facilitating Insight html

To see the approach in action on the topic of human-robot-interaction see the paper: Human-Robot Coordination pdf